hero slot

[Zsoca5]

hello heroes ,
i buy a hero slot today and i dont get it im not able to create a hero
what should i do?
I already sent an email to the billing support.
any other advise?
thx forward

[Ryan9318]

You should provide them with a screenshot of your purchase history as proof, and be patient it usually takes them 24 hrs or less/so to reply.

[Zsoca5]

thx i have sent a screenshot

[sam142]

bro i m with uu i buyed a slot on 22 of june still no reply from billing support i buyed it for 2499 funds n it is available for 1249 funds EA help

[bastiaan584]

I contacted billing support as well, but their instructions are bullpoop. I hope VittalBullet see this and response.

[Zsoca5]

i'm just want to get my hero slot i dont want my fund back just the slot so i will have all faction all type soldier thats all i want

[Zsoca5]

This is the two letter what i got today i hope it can help somebody
Hello,

Thank you for contacting Electronic Arts.

Please allow me to inform that a case has been created so that this matter can be investigated thoroughly. Please make a note of the Case number <your number here> and refer the same hereafter.
To access and re-open your case, please login to help.ea.com. I have listed the steps for you:

1) Click on "Talk to a Game Advisor”
2) If you are not logged in, log in
3) When prompted with 'Are you contacting us about an existing case?' click "Yes"
4) In the "Select a Case" dropdown, select the pre-existing ticket

Again, I apologize the inconvenience all this may have caused.

Electronic Arts values your affiliation and looks forward to hear from you. Also, in case of any doubt, please get in touch with us anytime. Alternatively, please visit our extensive knowledgebase online: http://help.ea.com/

Regards,
Shubhankar
Electronic Arts - World Wide Customer Experience

EA.com Customer Relations


Petition history: On 07-02-2012 you asked BFHeroes support: Dear billing support, I have bought my second hero slot today as you can see in the attachment but i cannot create a hero because it says that i havent got hero slot and buy more please help me Thank you forward 2012.07.2 <a href="http://www.battlefieldheroes.com/en/help/listSupportAttachments/id/192492">List attachments</a>
hero slot
Greetings,

Thank you for contacting Electronic Arts.

Having gone through your issue, I understand that you have a concern regarding the hero slot. I checked your account and found that you have purchased the Character Slot on 2012-07-02 15:2 GMT. This purchase is under process, Please wait for 24 to 48 hours after that you will be able to create a new hero.

Electronic Arts values your affiliation and looks forward to hear from you. Also, in case of any help, please get in touch with us anytime. Alternatively, please visit our extensive knowledge base online: http://help.ea.com/

Regards,
Shubhankar
Electronic Arts – World Wide Customer Experience

[sam142]

same reply here too

[bartallstar123]

ask them to log in to your account and buy an hero slot for you and then put the funds back on your account. they did that for me so... well i wish you the best of luck!