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28-04-2012, 03:07 AM | Post: #1
ZaRmAgGeDoN 
I submitted a ticket to billing support 5 working business days ago with no reply. In fact I don't know how I can read my reply or get the case # when there is no "tickets" section other than submit a questions section. I assume that the problem has not been solved since my battlefunds haven't been refunded and I have no reply in my email.

In my ticket, I explained that my account was missing about 6000 battlefunds and when I checked on one of my characters, I had supposedly spent my funds on an unlimited blowtorch. I admitted in my ticket that I was drunk the night before, and I do not remember. However I saw that I had exactly the same amount of exp that I had since a long time ago (because I've recently been leveling up my gunner) which meant that I haven't played a single game with the blowtorch. I asked the billing department to please refund the item as it had not been used once and it was a mistake. I've spent a lot of money on this game I think I deserve one refund.

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28-04-2012, 03:11 AM | Post: #2
Tommy789 
Don't hold your breath getting the support to respond, its been about 5 months before the responded to me once.
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28-04-2012, 03:13 AM | Post: #3
ZaRmAgGeDoN 
(28-04-2012 03:11 AM)Tommy789 Wrote:  Don't hold your breath getting the support to respond, its been about 5 months before the responded to me once.

-.- Great.....
Where do I go to see if they have replied or not? All I see is a submit a questions page and it says nothing about any case # or where you're supposed to look for a reply.

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28-04-2012, 03:14 AM | Post: #4
Vedsad909 
It could take years until they give you a solution.

Who tampered with my...bleh.
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28-04-2012, 03:40 AM | Post: #5
Kryspy 
EA doesn't do refunds :l

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Spongebob NO!
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28-04-2012, 04:17 AM | Post: #6
GENERALS0.1 
I once got a FULL REFUND on the cowboy hat i mistakenly bought ...... in 3 days xD .

Hopes up , you may eventually get refunded , but it must be that you have NEVER EQUIPED the weapon , if u had , it's non refundable.

[ BRING US BACK BOKU ]
[ BRING US BACK BOKU ]
[ BRING US BACK BOKU ]
[ BRING US BACK BOKU ]
[ BRING US BACK BOKU ]

[ Moderator 'eXtremous' edit: Content Removed ]

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28-04-2012, 01:56 PM | Post: #7
bastiaan584 
refund= funds back for nerfed stuff?
WHY CANT I GET MY FUNDS BACK FOR THE SAMURAI SWORD?

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29-04-2012, 05:25 AM | Post: #8
ZaRmAgGeDoN 
(28-04-2012 01:56 PM)bastiaan584 Wrote:  refund= funds back for nerfed stuff?
WHY CANT I GET MY FUNDS BACK FOR THE SAMURAI SWORD?

I haven't played a single game with it.
And I'm abstaining from playing on my soldier simply because of this issue.
It's been a week now and no replies. Great support team, EASY.

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