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15-10-2010, 09:28 PM | Post: #1
MetroidDread  Go to next important person...
EA's Failures: A Community Discussion

Hacker Infestation
Now, almost everyone has come across a hacker, and a majority of people who regularly browse the forum will know that there have been many reports that the report system has been broken for several months (something I agree with). Indeed, Goodman himself has admitted that they are aware of flaws. One month after that post, Shade makes a statement. And of course, it is virtually identical to Goodman's. As far as we know, the improvements necessary are only discussions, due to the development team being side-tracked with new content. Most threads about the issue only complain, with no real progress made about alternatives.

So with the "record, review and report" system rendered pointless, the only thing that can currently be done about these dishonest players is to spread the information among the community. This has been made very easy with the new features implemented by Pedro in the AutoAdmin client (much appreciated kind sir). The PunkBuster logs found on an admin's control panel can easily be copied and converted into a ban list, as well as easily passed around. So, a few well-admined servers have minimal risk.

But there are always new hacks being released, new ways of remaining undetected, ways around a ban, and a huge amount of public servers. Even if a suspicious player does get banned from private servers, there are hundreds more to choose from. The rules, which are there for a reason, prohibit any public way of spreading awareness. To quote the Forum Rules, "Don't give possible hackers [..] attention on the forums. This includes, but is not limited to, creating topics about them, mocking them, generally discussing them and/or posting their user names." Now obviously this is to prevent the less experienced players going crazy with baseless accusations, leading to probable flaming, trolling and the usual behaviour that can be found on certain controversial threads.



A Few Suggested Ideas about hacker problem (Some good, Some bad)
  • A private forum with experienced players reviewing the evidence.
  • A battle recorder to spectate on suspicious players.
  • Making "naming and shaming" allowed. Public awareness increased.
  • Public votes each week. Certain high percentage required.
  • An "avoid" button. Stop people from being matched with those they're wary of.
  • In-game report button. Example: NFSW.
  • EA takes action against the programmers' sites, like Blizzard.
  • Only community-run servers. No public servers.
  • Low cost subscription fee per account (F2P doesn't work from a gaming perspective).
  • Post a list of banned cheaters users per month to prove work.


Current Actions Being Taken
  • Privately-run blacklists and PBSS databases.
  • Sharing of PB logs between admins.
  • AutoAdmin PB integration feature.
  • GGC-Stream to stop hackers directly, and prohibit entry to participating servers. Sign-Up. List of Users.



(23-09-2010 03:12 PM)Goodman Wrote:  Just a few days ago I was having another discussion on possible ways to better identify these, what some might refer to as, bottom feeders and although I can’t provide any specifics right now I am hopeful that very soon we’ll be feeding these fish to the sharks.

(28-10-2010 07:21 PM)ShadeShooter Wrote:  This "issue" we have here has never left our sights...


BFH Bugs
And the problems aren't just with the hacker issue, it involves nearly every aspect of this game, especially the sheer number of bugs. One glance at MAXIMUM_carnage's thread, and you can see that there are several annoying bugs that he has even solved for you. That is how frustrated people are with the lack of progress; they'll do the EA team's work for them. Chances are we won't be seeing any fixes there soon (check the quotes below). After all, new outfits are what BFH really needs...

The memory leak. Many players find it almost impossible to play at all due to the issue, myself and some clan members included. The CPU usage increases greatly over small periods of time, causing impossible lag issues after only a few rounds. I used to be able to play full-screen low quality for hours on end if I wanted to. Now I can play for about 30 minutes tops. Over a month gone, and not a single official post, aside from "Moved to Bugs forum". Awesome help...

As of the 5th November, we were told that there were indeed bug fixes planned in the future updates, but after all the other similar responses over the past months, can we really be optimistic? The EAsy team have the new BF:P4F to be working on after all.



Some old, unresolved bugs (some with solutions, see above)


(14-10-2010 02:38 PM)jjagged Wrote:  I hate bugs, but I love work. Heart Trouble is that there is sometimes too much of it.... I have passed this on to the game QA guys.

(02-11-2010 03:14 PM)BenCousins Wrote:  I forwarded your bugs to the team last week MAXIMUM_carnage. They will deal with prioritizing them related to other upcoming work on Heroes.


Lack of content
It's all very well saying that Easy studios is going to be big and successful, and that this is a useful experience and all that other rubbish, but let's be honest. The development team have been doing virtually nothing at all for this game over recent months. Since the Heroes of the Fall update (a year ago) when we were promised loads of content, we've had two maps and daily missions. Sure, there were a few items for the World Cup, but seriously there has been little/no development of the core game.

One of the biggest games of this niche genre, Team Fortress 2, has probably got a larger team, but even after 3 years, there are still tons of new releases and updates are regular. Just recently, they have a new map, new outfits, given items a new seasonal look. What does Battlefield Heroes have? Old outfits and a couple of overpriced headless items. Oh bravo! An old retail game doing more for its players than an online game by a company that dominates the industry.



Recent News: Part 1
And on the 5th November, we finally found out where all our money, and where all EAsy's time has been going; a new game entirely designed for "Heroes players who are getting bored". So, instead of our money going towards developing the game we play, it's going towards a "modern" version. The promises for the future of BFH? Snow maps (old content), scoped weapons (skeptical), new outfits (promoting other EA titles), and two new game modes (probably as awful as those in PTE)...



Recent News: Part 2
Another new rant to go with the other, useless ones...

A quick starter, the Developer Q&A answers. A chance for us to ask the developers about any aspect of the game. And what did we learn? That the bugs will be fixed one day, that important things are low on the priority list or too difficult/time-consuming to consider. They complained that they aren't getting enough money to sort out our issues, but enough to make a new game and outfits. Interesting logic...we can't fix the bugs because it costs us money, but here try a new game we're making!

The winter update. Now I love the festive season as much as anyone, and if you remember last year then you'll agree that it was a pleasant experience after The Heroes of the Fall. Those who remained were in for a fun treat in the form of the snowy versions of a selection of the maps, as well as the Advent Calender theme; a new item available every day. These ranged from the Father Christmas hats and antlers to the red noses (for VP) and the snowman facepaint. Of course, there were the new ubers and supers, but they could be bought with VP and the majority either couldn't buy them (no payment method) or didn't care. After all, they are only a few extra bullets.

Now, this year. Good news and bad news. Good news first; the snow maps are back and better looking than ever. Check out the current thread for the images. More good news is that the Christmas clothes are back. Hopefully we're back to the good old days of fun here at BFH. Kind of tainted by the fact that aside from the hats, they are just re-coloured versions (Alpiner, Cliffhanger, Aviator and MoH to be exact).

And the main bad news for this new update; the scoped weapons. Ignore TPangolin's thread, they're truly overpowered. Everything is able to accurately shoot at distance, including the PKM. And the most hated of all weapons, the camping soldier's wet dream; the LR SMG. Now able to cut down everyone and with no effort whatsoever. We can only hope for a major nerf in the weapons or else BF will be buying an advantage, and as EA claim "BF cannot buy you an advantage in this game". Would they really go against this mantra?

Now, this won't really be of much concern to many people, but AutoAdmin has been the admin tool of choice for almost every single server admin, including the Community Team and i3D Community Admins. There are many features that not only satisfy admins, but also the players themselves. Recently, with the go-ahead of some blues, Pedro introduced the Player Level Protection (PLP). This was a way to limit the average levels of a server, preventing noob bashing by the likes of dayday, as well as keeping lower levels out of a server for high-level games. Unfortunately, a couple of days pass and it had to be taken down as the developers believed that it would ruin the game experience. Personally, I found it was a great feature and prevented the imbalance of rounds and the dissatisfaction of players.

No new bug fixes, still no memory leak recognition almost two months in. A few comments from the community, not just the server admins:

(19-11-2010 10:21 PM)Flattersack Wrote:  At the moment this game is just unplayable sh*t, sorry...
I heard about bugfixes or any updates but i think we are waiting for it for over half a year?!?
instead of doing this the developer team just creates another free2play game wtf?

(19-11-2010 08:30 PM)Vidkun Wrote:  EA must really have a VERY low opinion about us if they think, that some re-skinned, overused sh*t will satisfy the community.

Plus, why the hell are they focusing on the meaningless bullshi*s, like *new* weapons? Where are the two promised game modes? Where are the new maps? Where the fu*k is a NEW content?!

Way to go, a**holes.

(19-11-2010 09:52 PM)Firebaall Wrote:  "The Heroes Team" doesn't have a clue about this game anymore.

I guess they are getting a little green eyed with the quality of work being done by community members, because they won't do it themselves.

Big thumbs down for the EA BFH team.

(19-11-2010 05:28 PM)Holefire Wrote:  honestly i think the art quality is lacking,,,did they hire a new graphic artist? probably wont buy this.

(19-11-2010 05:29 PM)b00sted Wrote:  things do seem to be going down sadly, epically if most of the people thought it was a "b00sted" reskin job lol.


A quick summary. It's all very well saying that we shouldn't complain and create a load of threads such as "FIX DIS NAO!", but when we're not seeing any improvements at all you shouldn't blame us. Stop forcing out shameful re-skins and fugly outfits. Get off your lazy arses and actually sort out this shambles.

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(This post was last modified: 26-11-2010 11:42 PM by MetroidDread.)
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15-10-2010, 09:35 PM | Post: #2
RazerCannon 
Well thought out, Dread. While I don't like using players to catch hackers (because it seems an abdication of EA's responsibilities), I think yuccas idea has merit. There is already a vetted and experienced group in the BIU, and I think that would be a good start. A password-protected section of the forum where they could discuss and exchange evidence would be great. Reports, with evidence - PBSS or video - could be forwarded to EA upon a vote of, say, 3 members of BIU (to ensure fairness) who had NOT collected the evidence.

Thoughts? Additions?

Actually, after reading what most of you post, I've changed my mind. DON'T GO TO http://bfhn.org. IT'S BAD. STAY AWAY.
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15-10-2010, 09:40 PM | Post: #3
MetroidDread 
(15-10-2010 09:35 PM)RazerCannon Wrote:  Quote here....

Just a quick note. I am a member of BIU and while there is a lot of activity on the group wall, not all of the members are....patient. Quite a few have received bans for their involvement Wink The idea of forwarded reports by vote seems a decent system though Smile

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(This post was last modified: 15-10-2010 09:41 PM by MetroidDread.)
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15-10-2010, 09:53 PM | Post: #4
FistFullofGuns 
They could have someone on the EA staff review the submitted videos/reports about hackers. I guess that would be a good start. Wait do they do that already? Or not? I'm confused.

Looking at the ridiculous amount of people, multiple clans comprised solely of hackers with video after video submitted by player after player, I don't know. It doesn't look like that.

I know what you're thinking. "Did he fire six shots or only five? And does he have a tier 1 or an uber with an extra 3 rounds?" (This post was last modified: 15-10-2010 09:54 PM by FistFullofGuns.)
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15-10-2010, 09:59 PM | Post: #5
BobFromMarketing 
And the "Australium" clan thread was just swept under the rug, real classy move there, EAsy.

As I'm sure will be the same case with this thread. If we're lucky we might get a feel good post from a mod
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15-10-2010, 09:59 PM | Post: #6
msc204 
Steps they could potentially take:

A. Put more focus on the reports that are coming in, and take the time to actually study and review them all rather than rushing through them, or ignoring them.

B. Take note of the registered offender's IP and location, and ban it.

C. ???

D. Profit.


Has worked for me when dealing with trouble makers on clan servers on other games, surely it can be applied here...

>_>'

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(This post was last modified: 15-10-2010 10:09 PM by msc204.)
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15-10-2010, 10:02 PM | Post: #7
Liamy12 
The easy way to report hackers is to get a battle recorder and make reporting on the forums legal, they could make a special portal such as the suggestions one, it could be called the Rporting portal, or simply get a special set of moderators who scan servers for hackers. Its just that simple.

,Liamy12

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(This post was last modified: 15-10-2010 10:05 PM by Liamy12.)
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15-10-2010, 10:04 PM | Post: #8
Mc4 
dont put it to ea, have it as a public vote. every week, videos of hackers are submitted, community votes on whether evidence is conclusive or not. must be at least 95% for a ban.
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15-10-2010, 10:04 PM | Post: #9
Falkhorn 
i'd just send some specialised people to remove the hack from the hacker's computer, then tan their backside

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15-10-2010, 10:05 PM | Post: #10
SargentAJMan 
Is it because of the thread that just got locked? Even the hackers themselves are so sure they wont get banned, they even buy battlefunds and make clubs. That's REALLY messed up.

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15-10-2010, 10:06 PM | Post: #11
Liamy12 
(15-10-2010 10:05 PM)SargentAJMan Wrote:  Is it because of the thread that just got locked? Even the hackers themselves are so sure they wont get banned, they even buy battlefunds and make clubs. That's REALLY messed up.

This

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15-10-2010, 10:07 PM | Post: #12
RazerCannon 
(15-10-2010 10:05 PM)SargentAJMan Wrote:  Is it because of the thread that just got locked? Even the hackers themselves are so sure they wont get banned, they even buy battlefunds and make clubs. That's REALLY messed up.

Locked? It was DELETED.

Actually, after reading what most of you post, I've changed my mind. DON'T GO TO http://bfhn.org. IT'S BAD. STAY AWAY.
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15-10-2010, 10:08 PM | Post: #13
Mc4 
(15-10-2010 10:02 PM)Liamy12 Wrote:  The easy way to report hackers is to get a battle recorder and make reporting on the forums legal, they could make a special portal such as the suggestions one, it could be called the Rporting portal, or simply get a special set of moderators who scan servers for hackers. Its just that simple.

,Liamy12
thats dumb, putting videos on forums will be just that, it wont help on getting rid of them that much.
a special group of moderators is also useless. what makes some people better at spotting hackers than others?
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15-10-2010, 10:09 PM | Post: #14
piplup97 
Don't count on EA to ban hackers. They never do and they just ignore the reports from people. Take the GoLdEn clan noobs for an example. Tons and tons of people have reported them and EA hasn't done nothing about it. There's videos on YouTube about them hacking. Like I said DON'T COUNT ON EA TO BAN HACKERS!

Times called a hacker: 164Big Grin
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(This post was last modified: 15-10-2010 10:10 PM by piplup97.)
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15-10-2010, 10:13 PM | Post: #15
Liamy12 
(15-10-2010 10:08 PM)Mc4 Wrote:  
(15-10-2010 10:02 PM)Liamy12 Wrote:  The easy way to report hackers is to get a battle recorder and make reporting on the forums legal, they could make a special portal such as the suggestions one, it could be called the Rporting portal, or simply get a special set of moderators who scan servers for hackers. Its just that simple.

,Liamy12
thats dumb, putting videos on forums will be just that, it wont help on getting rid of them that much.
a special group of moderators is also useless. what makes some people better at spotting hackers than others?

Because EA would listen to their own staff.
And as vidoes whats wrong with it? Its better than YouTube.

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15-10-2010, 10:14 PM | Post: #16
Liamy12 
Also Mc4 I have a strange feeling that you critisise everything I say.

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15-10-2010, 10:19 PM | Post: #17
Mc4 
Whats strange about that feeling?
I cannot imagine Ea hiring people to just play bfh for hours, looking out for hackers. Maybe if they get paid 10 cents an hour.
A section for videos of hackers on the forums might not be that horrible, but i dont think it would help much.
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15-10-2010, 10:20 PM | Post: #18
MetroidDread 
Hm, I think that a special group of moderators is similar in a way to yuccas's idea.

As for posting videos, I commented in the OP about potential problems (end of 3rd paragraph).

@Piplup, they have banned in the past, and please don't turn this into a hate thread.

As for the deleted thread, this was created because I was fed up of seeing the same-old, same-old. No progressive comments and ideas in any.

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(This post was last modified: 15-10-2010 10:21 PM by MetroidDread.)
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15-10-2010, 10:22 PM | Post: #19
RazerCannon 
(15-10-2010 10:08 PM)Mc4 Wrote:  
(15-10-2010 10:02 PM)Liamy12 Wrote:  The easy way to report hackers is to get a battle recorder and make reporting on the forums legal, they could make a special portal such as the suggestions one, it could be called the Rporting portal, or simply get a special set of moderators who scan servers for hackers. Its just that simple.

,Liamy12
thats dumb, putting videos on forums will be just that, it wont help on getting rid of them that much.
a special group of moderators is also useless. what makes some people better at spotting hackers than others?

Because they have a lot more experience at it. Let's be honest, part of the current problem is that everyone and their idiot brother can file a complaint that "he must hack because he killed me." This creates (a) a massive backload and (b) an environment in which legitimate complaints get waved away as "just another hackusation."

A "professional" group of hacker-hunters would bring some rigor to this process.

Actually, after reading what most of you post, I've changed my mind. DON'T GO TO http://bfhn.org. IT'S BAD. STAY AWAY.
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15-10-2010, 10:22 PM | Post: #20
Liamy12 
(15-10-2010 10:19 PM)Mc4 Wrote:  Whats strange about that feeling?
I cannot imagine Ea hiring people to just play bfh for hours, looking out for hackers. Maybe if they get paid 10 cents an hour.
A section for videos of hackers on the forums might not be that horrible, but i dont think it would help much.

EA are a multi-millionare company, with many employees.
Im sure some look for extra work.
Please dont reply to this I dont want this thread hi-jacked.

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