Treasure BUG! - stolen funds!

[Magistrater32]

I'm actually not even going to buy any more funds. EVER. Not unless EA can show a little support of their active community and let us know that these issues are being resolved and not just ignored.

I simply refuse to buy funds if there is a chance of similar bugs in the future and EA refuses to actually solve the bugs and/or refund the funds which have been immorally and incorrectly removed from accounts.

[DemonlordHUN]

I've just send this to billing suppot...(with the pic. of the dragon)

Zitat:"Hi again!
I'm still waiting to your reply..you promissed me that you'll refund our STOLEN funds...
we opened a treasure chest for free,found a dragon in it and for our suprise it took us 899 funds!
read this forum carefully:
http://www.battlefieldheroes.com/en/foru...tid=356677
this is how you are losing your customers and active members..
we want our funds back and some RECOMPENSE for this!
you promissed you will pay it back,we waited for your reply and nothing happened.You said you'll reply in 2 days..the 2 days are way over and no answer
this is unacceptable!
I'm waiting for your ANSWER WITH THE FUNDS BACK...send it as soon as possible
thank you"

I hope they will answer soon

[sexy-koulis]

any answer here?

[DemonlordHUN]

no,still not a single f***...umm..answer was given...

[sexy-koulis]

i think its time to say bye bye 900 funds for o f**** dragon

[DemonlordHUN]

I wrote a nother message and FINALLY I got a useful answer!

"This is to inform you that I have check your account details the status is showing failed for all purchased items.It might been happened that you have been charged pre-authorisation charges but the amount reducted from your account will be refunded within 5 to 7 working days."

Thanks!
see you in 5-7 days!